WIN: SSL disappearing without warning, making the web site offline. WIN: Email accounts not working receiving/sending email around 20-30% of the time We could find the cpanel hack in the logs but Arvixe only said to keep our WordPress version up to date, which did not have anything to do with the hack as they could easily have seen if they even took a little bit time to look at the log file. Later on they promised that next time they would handle it better, but exactly same thing happened a week later, and still no fix to the Cpanel security problems up to this date, which makes the Linux account 100% unusable if you want it safe and not closed every week if you have a popular web site. LINUX: Critical security issues with the Cpanel which made one of our web sites hacked, with the result that Arvixe closed ALL our web sites without notifying us or giving us a chance to fix the problem. Here are a few of the problems we had during the last months at Arvixe: We have only Business accounts at Arvixe which cost a lot more than normal accounts and you would expect better service. Having 15 years of experience within the web business industry we never used a worse web hosting company than Arvixe, nor got worse support - even from their so called "Quality Assurance" which only sends us further to their invoice-email which in return does not answer. Without remarking on other comments, their rating as a web host provider must be the worst of all providers, it is just hard to think of any being worse. The features offered at the site are outstanding, but uptime is uncertain and support doesn`t. My conclusion is that the outstanding performance and rating prior to the 2015 sale is no longer warranted. This ill behavior has been noted by many others. As a result, on (one year early) my web site was taken down. My efforts to contact Arvixe support have been fruitless (Ticket #: WLC-957-12340) and responses to their emails have not been answered. My billing page shows no new invoice, a 2 year subscription and no balance due. Arvixe sent a notice requiring me to pay for a new subscription. I have a 2 year subscription terminating on. From Oct 2015 to the present the average response time for support requests has ben 10 days with the response often incorrect and/or inadequate.
Here have been many and extensive outages and the new support staff is inarticulate and unknowledgable.
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